If something isn’t working as expected in BoB or TRILT, we’re here to help. The best way to get support depends on the type of issue and your role.
Where should I report my issue?
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If the issue is with a specific programme, use the “Report problem with this programme” option on the programme page.
Panel to report problems with a specific programme
👉 See Common playback issues and how to fix them & Programme issues: incomplete or incorrect recordings - If you’re a staff member or student, it’s usually best to contact your institution’s Member Representative first. They can often help directly or pass the issue on to us.
- If you’re a Member Representative, or if you’re unsure who your contact is (or can’t reach them), you can always email us at
📧 members@learningonscreen.ac.uk
We’ll make sure your query reaches the right person.
What happens next?
Once we receive your query, our team will review it and prioritise it based on urgency and impact. We’ll get back to you as soon as possible and let you know if we need any more information.
What should I include?
To help us resolve your issue as quickly as possible, it’s really helpful if you can include:
- A short description of the problem
- Any links you’re having trouble with
- The name or details of the affected user(s) (if relevant)
- The approximate time the issue occurred (e.g. when you tried accessing the content)
- Your browser and device
- Screenshots, if available